Find solutions for the most common questions and problems here
If you're having trouble installing or updating the app, we recommend first checking if your device meets the required system requirements. Also make sure you have a stable internet connection. Often a device restart can help. Download the app exclusively from the official App Store to avoid compatibility issues. For specific update problems, completely close the app and then reopen it.
If your purchased content isn't showing, first check your internet connection. Make sure you're logged in with the same account you used for the original purchase. In the app settings you'll find the option "Restore Purchases" – tap on it to make your acquired content available again.
Refunds are processed exclusively through the respective App Store (Apple App Store or Google Play Store). Contact the appropriate Store support directly to request a refund.
Yes, all content you've purchased remains permanently unlocked. There is no subscription commitment or time limit for your purchased materials.
For Android devices, log in with the Google account you used for the original purchase. If problems persist, feel free to contact us at support@bessersprechen.app and our team will help you as soon as possible.
On iOS devices, make sure you're logged in with the same Apple ID you used for the purchase. Then open the App Store, search for "Besser Sprechen" and select the "Restore Purchases" option.
To redeem a promo code on Android, first open the Google Play Store. Then tap the menu icon and select "Redeem". Enter your code and confirm.
For iOS, open the App Store application and tap your profile icon in the top right. Then select "Redeem Code", enter your promo code and confirm.
If you're having trouble redeeming your promo code, feel free to contact us at support@bessersprechen.app. Our support team will gladly help you solve the problem.
You will receive your personal feedback within 48 hours after submission. We ask for your patience as our experts carefully analyze your recording.
First check the microphone permission in the app settings. Make sure to speak clearly in a quiet environment. If problems persist, feel free to contact support@bessersprechen.app.
Yes, you can delete your recordings directly in the app at any time.
For optimal learning results, we recommend starting with the basic exercises to build a solid foundation. Practice regularly – ideally daily – and specifically repeat difficult areas. Integrate the training into your daily routine and be patient with yourself, as progress in speech training takes time. Consistency is the key to success.
The exercises were created with great effort by professional speech therapists and experts. The app offers a cost-effective alternative to expensive textbooks or courses and enables high-quality speech training at home. With your purchase, you also support the continuous development of the app and the creation of new content.
We're continuously working on developing new content and exercises. Updates with additional materials are already in planning and will be published regularly to steadily improve your learning experience.
Simply use the "Reset Password" function at login to create a new password.
In the app settings you'll find options to edit or delete your account. Please note that account deletion will permanently remove all your data.
We offer special license models for professional users. Write to us at praxiszugang@bessersprechen.app and we'll be happy to inform you about the available options for practices and clinics.
First check the volume and audio output settings on your device. Try using headphones to rule out audio output problems. If the problem persists, restart the app.
Yes, important data and exercises are automatically loaded in the background, so you can train even without an internet connection.
You can repeat each exercise as often as you like. There is no limit on the number of repetitions.
Your problem not listed? Send us an email and we'll be happy to help.
Describe your problem in as much detail as possible and provide your device and app version.